Folio
Folio is Selfe's payment layer. It handles the complexity of hospitality payments so AI agents can complete transactions cleanly.
Why Folio exists
Hospitality payments aren't simple credit card charges. Different rates have different cancellation policies. Some need deposits, others charge at checkout. Refunds depend on timing and terms.
Folio handles this complexity so guests and venues both get what they expect.
What Folio handles
| Type | How it works |
|---|---|
| Full payment | Charged at booking |
| Deposit | Partial payment upfront, balance later |
| Guarantee | Card held, charged at checkout |
| Free cancellation | Full refund before deadline |
| Non-refundable | No refund, lower rate |
All processing is PCI-compliant with tokenised card storage.
For venues
Settlements to your account on a predictable schedule. Clear records for reconciliation. Dispute handling when needed.