Booking Systems

Booking systems connect your Echo to live inventory. When an AI agent asks "is June 15th available?", the answer comes from your actual systems—right now, not from a cache.

Why direct matters

AI agents work in real-time. A guest asks a question, the agent needs an answer immediately. Direct PMS integration means:

• Live availability — Not data from six hours ago
• Accurate rates — Current pricing, not yesterday's snapshot
• Instant confirmation — Bookings confirmed in seconds, not "we'll get back to you"

When agents can trust the data, they can make confident recommendations.

But it's not just about the booking moment. Direct connection means the guest's agent can help throughout their stay—room preferences before arrival, charges and modifications during, a complete record after. The agent becomes a companion, not just a booking tool.

What connects

Your property management system is the source of truth:

The goal is a direct line from your PMS to the agent layer. No intermediary caches, no synchronisation delays.

How it works

Guest asks agent about availability
        ↓
Agent calls your PMS directly
        ↓
PMS returns live inventory
        ↓
Agent confirms booking instantly

Your systems stay secure. The connection is authenticated and scoped to what the agent needs.

For PMS vendors

We're working with property management systems to enable direct agent integration. When your PMS supports the Connect standard, your customers automatically become AI-bookable—no per-venue setup required.

Current focus:

• Mews, Opera, Cloudbeds, Apaleo
• OpenTable, ResDiary (Restaurant)

Security

Your system credentials are:

• Encrypted at rest
• Never shared between venues
• Scoped to minimum required permissions
• Rotatable without disruption

Related

• Connect specification — Technical details for PMS vendors
• ChatGPT Apps
• Enterprise integration